Online Store Shipping & Returns Policy

Shipping

We send all orders within 3 – 7 business days.

Once dispatched you will receive a shipping confirmation email with your tracking details.

Shipping Rates for Australia:

· Standard shipping – $9.50

· Over $100 spend, shipping is free

Shipping Rates for International:

· Standard shipping for international can vary, pricing is at checkout

Returns

At Greyhound Rescue, we want your experience with us to be a great one – which is why we’ve made our returns policy as simple as possible. And if for some reason things don’t go quite to plan, we will endeavour to make things right again!

Change of Mind Returns

We accept change of mind returns for up to 14 days from purchase, provided the goods are unopened and in original condition (including packaging). For clothing, this means unwashed and free from doggo glitter (fur or dander) on both sides of the garment. For these purchases you can return your order for exchange or store credit. Please email shop@nullgreyhoundrescue.com.au as soon as possible and we will work with you to arrange an exchange or store credit.

The customer is responsible for the cost of an item’s return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

We cannot accept change of mind exchanges or store credit for change of mind on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged, Faulty or Incorrect Items

If you received a damaged, faulty or incorrect shipment or product, please reach out to shop@nullgreyhoundrescue.com.au as soon as possible and we will work with you to resolve the issue.

You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website.